180. Delivery Project Executive - S&D

Description The Primary focal point for IBM service delivery in support of customers operational environment on a medium to large contract. Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Demonstrates strong / effective knowledge and experience in providing operational support for the contract.

Provides leadership to service delivery team for delivery financial/cost management by ensuring resource commitments are met, continuous productivity initiatives are implemented, and creative cost reduction solutions are identified and implemented. Assists in developing new customer requirements, and able to articulate business solutions for these requirements to the SPM / customer and/or management.

Ensures continuous and effective services are provided based on the contract terms and conditions. Implements customer satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, defect elimination, and improved time to delivery. Works closely with the SPM to obtain an understanding of competitive challenges and uses this information to decide when changes to the service delivery of the contract are required. Ensures service delivery customer satisfaction objectives, contract costs, and service level agreements are met.

Desired Candidate Experience 18-25 years in IT INDUSTRY, preferred with atleast 12-15 years of Delivery experience in TELECOM DOMAIN only as given below Must have good knowledge of ITIL processes. Required Skills - Technical and Non Technical Managing matrices of large scale org Team Leadership ITIL knowledge 4 position for telecom accounts; IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.