189. Benchmark Analyst

JOB SUMMARY: The Benchmark Analyst I will serve as the primary technical contact for the company Benchmark Program. This person will work directly with the Benchmark Business Analysts for the respective programs, with initially responsibility being on the Procurement (P2P) Benchmark program initially (until the programs are joined into one Spend Management Benchmark Programs). This position will assist in the expansion of the programs, perform the quarterly execution of the production runs, work with Sales and Marketing to provide customer specific benchmark information, and provide assistance to customers as needed for their participation.

ESSENTIAL DUTIES AND RESPONSIBILITIES § Customer Focus o Serve as the technical contact for the Benchmark Program Interacts with appropriate functional Managers, Directors and Business Analysts to develop technical roadmaps for design and improvement o Interacts with internal Benchmark customers (Sales and Marketing) to provide customer specific Benchmark results o Interacts with Benchmark participants to answer questions and resolve technical issues encountered while running their scripts or submitting their data .

§ Solution Expertise o Is seen as an expert by the customer (i.e. positive customer feedback). Conversant in features and functionalities of the Benchmark program o Conversant and well-versed with the databases residing in each application § Program Development o Maintain and Enhance Benchmark tools · Architect and implement the enhancements to be added to the data gathering scripts .

· Works with IT teams to ensure benchmark infrastructure is maintained and backed up, and operational · Maintains Benchmark scripts and tools in Perforce · Maintain a detailed knowledge on the technical enhancements for the solutions and plan the inclusion of the functionalities for the scripts and other affected areas in the program. · Assist in the maintenance of program documentation as needed to reflect enhancements